At Incaspin Casino, we are committed to your privacy and data rights. If you are a player or an affiliate based in Belgium, you are eligible to exercise your right of access under the General Data Protection Regulation (GDPR) and Belgian privacy laws. This page describes how you can send a Data Subject Access Request (DSAR) to obtain a version of the personal data we hold about you, the steps we follow to verify your identity, and what you can look forward to throughout the process.
What Details Are You Able To Request?
Through a DSAR, you can submit a request for access to a broad scope of personal data that Incaspin Casino processes. We will supply you with a structured, commonly used, and electronically readable copy of your data where possible. The precise information accessible varies based on your engagement with our services, but it generally includes the following categories:
- Account setup details, such as name, address, email, and date of birth
- Payment and payment history, such as deposits, withdrawals, and bonus activity
- Log-in records and IP address logs
- Communication history with our customer support team
- Responsible gambling limits and self-exclusion records
- Partner performance information, clickthrough data, and earnings reports (for affiliates)
If you need a particular document, such as a copy of a contract or a particular customer service transcript, indicate this in your request. We will make every effort to accommodate reasonable requests and will outline if any data cannot disclosed because of legal privilege or third-party rights.
Instructions for Submit a DSAR to Incaspin Casino
Submitting a DSAR to us is simple. You can use either email or our web contact form. The procedure safeguards your privacy and assists us locate your information accurately. To help us handle your request swiftly, include specific details and be prepared to verify your identity.
Select Your Contact Method
Email Submission
Submit your request directly to our assigned Data Protection Officer at dpo@incaspin-casino.eu. Use the subject line “Data Subject Access Request – Belgium” to ensure prompt routing. In the body of your email, state explicitly that you are using your right of access and provide your full name, registered email address, and username if relevant.
Online Contact Form
Alternatively, you could use the contact form present on our website. Pick the privacy or data protection category from the dropdown menu and explain your request in the message field. We suggest attaching a scanned copy of a valid identity document if you want to expedite the verification step, although this is not obligatory at the submission stage.
Data You Must Provide
To avoid delays, add the following details with your DSAR:
- The full legal name and date of birth
- The email address connected to your Incaspin Casino account
- Your account username or affiliate ID, if applicable
- A precise description of the data you want to access (for example, transaction history, login logs, or possibly all personal data)
- Any further details that may help us locate your records, such as your approximate registration date
If you are an affiliate, mention your affiliate tracking code and the web page or websites you promote. This helps us gather the pertinent performance and commission data.
Identity Validation Necessities
Before we disclose any personal data, we must establish your identity to prevent unauthorised disclosure. We generally require a copy of a government-issued photo ID, such as a passport alternatively identity card, and a recent utility bill alternatively bank statement showing your name and address. You may censor any sensitive information not required for verification, such as your national identification number or photograph, if you so choose.
We validate documents within two business days and will contact you if we need extra proof. Once your identity is confirmed, the one-month response period begins. If we cannot confirm your identity, we will notify you and may ask for alternative documentation.
Identity check and Processing Timeframes
Once we obtain your DSAR and confirm your identity, the statutory one-month period starts. We aim to respond within this timeframe, but we may extend it by two additional months if your request is complex or you have made multiple requests. If that happens, we will notify you of the extension and the reasons within the first month.
If we decline to act on your request, we will give a clear explanation and inform you of your right to lodge a complaint with the Belgian Data Protection Authority and to seek a judicial remedy. We never differentiate against individuals who exercise their data rights, and we maintain a log of all DSARs to ensure accountability.
You will receive your data electronically via secure email or through a password-protected download link. We encrypt all responses to protect your information in transit. If you would rather a physical copy, we can arrange postal delivery after confirming your address, though electronic delivery is more rapid and uses less paper.
Comprehending Your Information Rights in Belgium
Belgium applies the GDPR through its national legislation, so you have explicit control over your personal information. You are welcome to use our casino platform or participate in our affiliate programme. Either way, you have the right to know what data we process, why we process it, and who we share it with. We address these rights openly and answer without unnecessary delays.
The Belgian Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données) supervises compliance and provides guidance. Your rights encompass access, rectification, erasure, restriction of processing, data portability, and the right to object. A Data Subject Access Request is the official route for exercising your right of access, allowing you to acquire a copy of the personal data we hold.
Partnership Programme and Personal Data Protection
Incaspin Casino’s affiliate programme relies on trust and transparency. When you sign up as an affiliate, we gather personal data including your name, contact details, payment information, and website traffic statistics. We act as the data controller for this information and manage it to administer our partnership, compute commissions, and meet legal obligations.
As an affiliate, you possess the same DSAR rights as any other data subject. You can request access to all personal data we store in connection with your affiliate account, including performance metrics, payment history, and any correspondence. We will also confirm the third-party tracking platforms we employ and the data they manage on our behalf.
We encourage affiliates to check the privacy notice within our affiliate terms and conditions. If you experience concerns about how your data is distributed with advertising networks or analytics providers, you can raise them through a DSAR. Our Data Protection Officer will handle any queries and, where necessary, support you transfer your data to another programme.
We do not sell affiliate personal data to third parties. All data transfers outside the European Economic Area are safeguarded by standard contractual clauses or equivalent safeguards. Your trust matters to our long-term partnership, and we keep committed to upholding high standards of data protection.
What Is Meant by a Data Subject Access Request (DSAR)?
A Data Subject Access Request constitutes a written inquiry you can submit to any organisation that processes your personal data. Under Article 15 of the GDPR, you are entitled to confirmation of whether we process your data. If we do, you are entitled to receive a copy of that data along with supplementary information about the processing, including the purposes, categories of data, recipients, and the envisaged retention period.
At Incaspin Casino, we process every DSAR with care. The request is free of charge in most circumstances, although we may charge a reasonable fee for manifestly unfounded or excessive requests. We aim to offer a complete and understandable response that helps you verify the lawfulness of our processing activities.
FAQ
How long does it take to receive my data after submitting a DSAR?
We must answer without unnecessary delay and within a month of getting your request and checking your identity incaspin-casino.eu. In cases where your request is especially complicated or you have made several requests, we might extend this timeframe by up to two extra months. We will notify you of any extension within the first month and explain the reasons. Typically, simple requests are completed in two to three weeks.
Is it possible to file a DSAR for another person?
You are permitted to file a DSAR for another person with legal authorization, like a power of attorney or parental rights. We will require proof of your authority and may still need to verify the identity of the data subject. This keeps us from disclosing personal data to unauthorised third parties. If you are an authorised representative, include the relevant documentation with your request to avoid delays.
Is there a fee for making a data access request?
In most cases, submitting a DSAR is completely free of charge. We reserve the right to charge a reasonable administrative fee if your request is clearly unfounded or unreasonable, especially if it is repeated. Before any fee is charged, we will notify you to talk about the situation and seek ways to tailor your request. Fair access is important to us, and we will not use fees as a obstacle to your claims.
How about I am not content with the reply?
If you feel our reply is incomplete or we have not handled your DSAR correctly, reach out to our Data Protection Officer initially to seek elucidation. We are committed to addressing issues promptly. If you stay dissatisfied, you have the right to lodge a complaint with the Belgian Data Protection Authority (APD/GBA). You may also pursue a court remedy. We will furnish the required contact information for the authority upon request.
Is it possible to request deletion of my data instead of retrieval?
Yes, you have the right to request removal of your personal data under specific circumstances, such as when the data is no longer required for the objectives for which it was obtained or if you revoke consent. A DSAR, nevertheless, is particularly for retrieval, not deletion. If you wish to exercise your right to erasure, file a distinct request unambiguously specifying that aim. We will assess it against legal storage obligations and answer as needed.
Are affiliates have the same data access rights as gamblers?
Absolutely. Affiliate partners are data subjects under the GDPR and possess the same rights as players. You can ask for access to all personal data we process in connection with your affiliate activity, including commission records, traffic logs, and communications. We treat affiliate DSARs with the same level of care and confidentiality. Our affiliate programme’s privacy notice details the specific data categories, and we are pleased to help with any queries through the DSAR process.